CUCM does not provide recording, you need a 3rd party
Witness
www.witness.com
Nice
www.nice.com
IPcelerate
www.ipcelerate.com
CUCM already provides CDR and CAR, if you need enhanced reporting capabilities you can buy a 3rd party billing server to process the CDR files.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
HTH
java
if this helps, please rate