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Call Recording for Cisco ATA

CommSouth
Level 1
Level 1

Hi Team,

 

Please let me know is there an update to do Call recording for Cisco ATA 190 & 191, when it is connected to CUCM and CME.

1. How to do Call recording if Cisco ATA is connected to CUCM ?

2. How to do Call recording if Cisco ATA is connected to CME ?

Please let me know your inputs.

Regards,

Prasana

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006
2 Replies 2

Scott Pedersen
Level 1
Level 1

Call recording is typically done with third party software from companies like Calabrio and Onvisource. There may be some open source options as well if you google it. CUCM is typically the best supported. You will want to verify with your chosen solution for CME integrations.

 

 

ryankaplan
Level 4
Level 4

ATA will need to support Built in Brige (BiB) which it may not.

Other wise you will need to configure  Gateway based recording