Call recording issue "recordingMonitorCallState.MacNotAssociated"

[Nehpal Rathore]

Hi,

I created new user profile with extension 6809 in call manager and enable the call recording in WFO-QM. Now when i did test call then not able to see recording call for 6809 extension. Further more when i check to record monitoring status in Csico WFO GUI i am getting below error. I checked mac-add/device id on device and is it correct.

This is my QM profile

[Jonathan Schulenberg]

Duplicate post of https://community.cisco.com/t5/ip-telephony-and-phones/call-recording-issue-for-a-new-configured-extension-in-wfo-qm/td-p/4822881 

Please do not spam the community.

[Nehpal Rathore]

Noted.