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Call recording issue "recordingMonitorCallState.MacNotAssociated"

Nehpal Rathore
Level 1
Level 1

Hi,

I created new user profile with extension 6809 in call manager and enable the call recording in WFO-QM. Now when i did test call then not able to see recording call for 6809 extension. Further more when i check to record monitoring status in Csico WFO GUI i am getting below error. I checked mac-add/device id on device and is it correct.

NehpalRathore_0-1682571461725.png

 

This is my QM profile

NehpalRathore_1-1682571511753.png

 

2 Replies 2

Noted.

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