Hello everyone!
Wanted to open up a forum to discuss your favorite and least-favorite call recording solutions that you use with your CUCM environments.
I've installed Enghouse QMS in a few places with "okay" results. It seems to work better when it's used with call-forking rather than by using a SPAN.
I was also a little disappointed when their support/sales staff told me that on-demand recording was not supported with SIP phones and that we had to purchase a separate license/application from the for a Windows desktop app. The only option was full-time recording or the users would have to login to the web GUI to initiate the recording - which would be ridiculous to ask someone to do.
After delivering these news to my client, I was able to make Enghouse QMS record on-demand using the RECORD softkey in a connected state. For them not to know that this would work is bizarre to me.
Anyhow, let's talk about your favorite solutions and their pros and cons.
