IP Telephony and Phones

Is there a way to program Cisco UCCX/Cisco Finesse to alert an agent when a call is in queue or if the wait on a queue has hit a specific threshold? If alerts can be created, what type of alerts are available out-of-box?

I need some clarification on Calling Name.  when you set the Display Field on the line whatever you set here seems to show up on the phone you called internally as well as externally if external is allowed on the caller. Is there anyway to setup a di...

Hello everyone, I want to ask a Cisco voice question.The customer originally had a Cisco 3945E router, and the customer feedback 78XX phone did not display the missed call. The query was found to be a bug in Cisco. We upgraded the version and have up...

Hi We have CUCM Pub & Sub version 11.0 I have installed IMP-PUB ver 11.0 While installing IMP-SUB, i am getting error, "IMP PUB validation failed" I have tried couple of times re-installation, there is no network connectivity issue. Cluster is in sam...

Hello, I have about 140 users we are adding into CUCM. I will need to create 140 SNR profiles for these users. Is it possible to do this with a bat file? If not any suggestions. Thanks! 

Currently have a 2921 running 9.1 with a handful of 7925 phones running that access a service url that runs on the router.  As the 7925s aren't available anymore plan to deploy 8821's as well.  Do i just need to upgrade to either 10.5 (define the dev...

Is it possible to get the ring duration (i.e. the time the phone was ringing before the call was answered) from the CUCM 5.1 CDR fields?Thanks

Hi All, Im trying to find out the best approach to connectOne cucm cluster (with one pub/one sub) with 2 other islands  which also have one subscriberThis needs to be done in a site to site vpn configuration. Also i need to know what the requirements...

Some of my agency's phones are moving forward by one hour suddenly . 

Hello Cisco Community, I have configured Music on Hod in my Cisco UCM as follow:- On Music On Hold Server Audio Source: Uploaded a .Wave file on both publisher and subscriber (image 1)- On Media Resource Group: Selecting all the Available Media Resou...

Hello, Our customer has Cisco Emergency Responder 11.5 and want to add some phones on a new switch. After doing the configuration on CER, I need to export the new ALI and send it to the service provider which is Bell Aliant. How to do this process as...

Dear Gent, I have a CME with many extensions. Recently I noted that when I configure a new phone or new extensions, these extensions or phones can't call extension number 300. While they can call 301, 311 and they can call all extensions except this ...

Hi,How a device pool can influence the route pattern and route decision ? Thnaks

Phone model: 7841 or 6921 is stuck after long use.. the problem is only with one extention.. and it repeatable issue.. Phone firmware: sip78xx.11-7-1-17CUCM version: 10.5.2.11900-3This issue is not limited to only PST gateways calls, as internal call...

Hello all, I try to regenerate the LSC certificates on 7841 and 8831, but it fails.When I troubleshhot LSC, the result is "troubleshoot suceess", I get the LSC in the activelog. so no network problem (Fw...)When I renew the LSC, I change to Install/u...