Call recording - Verint issue

[royalblues]

We have a setup of about 400 users and use Verint as a call recording solution

The voice vlan is spanned across to the destination port where the verint VAM is connected. Lately we have seen that the recorded calls are cracking and are not clear.

On checking with ethereal, we found that there seems to be loss of packets (attached)

The switch ports do not show any errors.

Is there anything else that could cause this problem or is it just that the destination port is receiving too much traffic

Switch is a 3750G-24TS-S. Voice Codec used is G711

Narayan

[KunnathSurendran]

Hi I have a problem

There is no overlap issue when the Agent takes a call and speak but when the call is SPANNED through a SPAN Port to the Verint Server. for some calls there is an Overlapping issue in the Verint Recorder

Request some one to please help to resolve the Call Overlapping Issue in Verint Recorder