Call Routing for 800 numbers

[Anand R.]

Hi,

We have 800 number where calls come and hit automated answering system. Then call will get transfer to any of the available agent associated to that group. I get request that If all the agents are busy on another call than waiting call needs to show up on anget's screen. So that agent can that there is a call waiting which is coming through 800 number. How can set this up?

[Anand R.]

I have increased all the agent's call busy triger in DN profile so that call wont get transefered to voice mail if user is busy.

[aayyash]

Hi Anand ,

well , there is no way on the UCCX (as far as i know) other that the superviour will see the waiting calls and he can send "Team message" so all the Agent will see that there is calls waiting

Note : i have built this answer based on your Tags , if you are using any other methods for call hunting , please let me know and if you can explain it further i would appreciate that .

Thanks

Ash