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Call Tracking

MLWings19
Level 1
Level 1

‎08-13-2013 08:18 AM - edited ‎03-16-2019 06:50 PM

Is there any way to track recent calls.  What time they came in, who took the call, and how the call was handled (transfered, disconnected, etc)?

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Jaime Valencia
Cisco Employee
Cisco Employee

‎08-13-2013 08:36 AM

You always need to mention what you're using to get the right answer. CUCM?? CME??? version??

Assuming CUCM, you may use CAR.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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