Call Transfer issue

[selva kumar]

Hi,

I have the Pickup group and couple users is member of the group.

User A receiving external call and User B answered the call in his phone (both of them in same pickup group). When user B trying to transfer the call back to user A – getting the engaged tone.

In the same call user B able to call to another user without any issue.

And if any one called user B directly and user B able to transfer the call to user A.

Please help me. Is it a normal behavior? If it’s not a normal behavior what would be issue.

Selva

[Mohammed al Baqari]

Hi,

Users within pickup group can transfer calls to each other. Its not an expected behavior. What deployment are you using CME or CUCM?

[selva kumar]

Thanks for the reply. We are using CUCM. Let me know if need to checking anything else.

Call Flow -> PSTN -> Gateway -> SIP Trunk -> SME -> CUCM -> IP Phone

Selva

[Mohammed al Baqari]

Share real time trace from cucm for failed call