02-17-2011 05:47 AM - edited 03-16-2019 03:30 AM
If I am attending a call from “x” extension no and at the same time extension no “y” tries to connect to my extension, it gives ringing sound to “y”. This gives a feeling to “y” that either I am not in place or I am not attending the call… i am using cisco 7940, 6921, 6901 ip phones. Kindly help me regarding this. what configuration need to be done...?
02-17-2011 06:09 AM
Hi Pravin,
If this is Communications Manager, try setting the Busy Trigger to "1" on the DN Configuration Page for the phone. It sounds like it is set to 2 or more If you are using CME try "Huntstop Channel"
For CME if the DN's are set up as dual-line you need to add the following (huntstop channel command). Have a look;
The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 103
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Router(config-ephone-dn)# exit
Cheers!
Rob
02-17-2011 06:28 AM
02-17-2011 06:49 AM
Hi Pravin,
Does this DN/line show up on any other phones as a "Shared LIne" perhaps
Cheers!
Rob
02-21-2011 04:31 AM
Hi Rob,
Thanks for your solution. It works..! it gives busy tone to other calling party by keeping busy trigger value to 1.
But now problem is on 7940 ip phone it does not shows/display that some one is calling me. just like Mobile Phone call waiting facility. Customer is demanding for this.
Thanks for your help once again.
02-21-2011 03:39 AM
Hi Rob,
Thanks for your solution. It works..! it gives busy tone to other calling party by keeping busy trigger value to 1.
But now problem is on 7940 ip phone it does not shows/display that some one is calling me. just like Mobile Phone call waiting facility. Customer is demanding for this.
Thanks for your help once again.
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