Callback outside-call

[rsefer]

Is it possible to callback

if an outside caller is busy?

THANKS

[Rob Huffman · Accepted solution]

Hi Recep,

Sadly no, this does not work :( Here are the Callback restrictions;

The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco CallManager cluster as your phone or on a remote PINX (PINX---Private integrated services network exchange) over QSIG trunks or QSIG-enabled intercluster trunks.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8a.html#wp1027545

This is the same for all PBX's I have ever worked with. There is no way for the local CCM to monitor these remote phones (so it makes sense)

Hope this helps!

Rob