Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
301
Views
0
Helpful
1
Replies

CallManager 5.1 Extension Mobility MWI

mreilly
Level 1
Level 1

‎02-19-2007 12:54 PM - edited ‎03-14-2019 08:06 PM

I am having an issue with an extension mobility user. When you leave a vm message in Unity the ext mobility user mwi light is not lighting. I see the mwi on in Unity.

Labels:
0 Helpful
1 Reply 1

mchandak
Level 7
Level 7

‎02-19-2007 05:12 PM

Do the DN's overlap ?? With the info provided it would be tough for to state what could be the issue. One of the most common issues in such cases could be Partitions/CSS. If Unity shows MWI On, then if you could collect CCM detailed traces when the message is left for a user (+ and -5 mins) along with the info about the MWI On/Off #, Partition assigned to the DN and DN where the MWI is not working, it would help to try and identify the problem

0 Helpful
Customers Also Viewed These Support Documents