CallManager (7.x) not sending CDR to Billing Server

[Amalraj Somasekharan]

Hi All,

CallManager (7.x) not sending CDR to Billing Server. I am able to ping billing server from call manager.

CDR Load is also shoeing unsucessfull.

Please suggest how to troubleshoot this issue.

Thanks !

[Jaime Valencia]

Have you tried deleting and readding the server??
Was this working before??

Sent from Cisco Technical Support iPad App

[Amalraj Somasekharan]

Jaime, Thanks for the reply.

No, I haven't tried deleting and readding the server because it was working earlier.

I have recied alert "No New CDR in the last 80 hours from server".

Checked, all services are UP.

[Aman Soi]

Hi Amalraj,

Can u try restarting CDR Repository Managaer service in Call Manager ?

regds,

aman

[Amalraj Somasekharan]

Thanks Aman !

Is there any way to check on cucm that CDR has been sent to billing server successfully ?

[Vadym Maliarov]

Yes It's possible.

When CDR agent transfers CDR files to the Repository Node (PUB) they go into

"activelog/cm/cdr_repository/trans" folder.

Once the file transfer is completed, the file is moved to the temporary directory

activelog/cm/cm/cdr_repository/tmp

After that they go to activelog /cm/cdr_repository/preserve

//Files to be sent out and/or to be loaded by CAR

If CDRs are transfered sucesfully to all "billing destinations" they are moved to

activelog /cm/cdr_repository/processed

So you can take a look at processed folder to verify if a particular CDR file has been transferred or not

br,
Vadym

[gpsriramdc]

Hi ,

Please refer the below link. Very useful info.

https://supportforums.cisco.com/docs/DOC-5706

[jazabhish]

from where we can access these folders as mentioned by Vadym:

"activelog/cm/cdr_repository/trans" folder.

activelog/cm/cm/cdr_repository/tmp

//Files to be sent out and/or to be loaded by CAR

activelog /cm/cdr_repository/processed

Thanks !

[Vadym Maliarov]

Go to Publisher CLI and type the following:

file list activelog /cm/cdr_repository/processed

// you will see the list of CDR files

to view a particular file you have to use file view activelog /cm/cdr_repository/processed/ ...

replace ... with the corresponding file name

Vadym