Can not control any of IP phones from jabber

[Volodymyr Khrystenko]

Hello.

I have 1 server for CUCM 9.1 and one for Presence. I did everything according to this video to make my jabber clients control deskphones but no success(((

http://www.youtube.com/watch?v=zsnen0QT1c8

I noticed that on Cisco Presence when I check User priviledges, there are the next status for CTI enabled user on CUCM:

User Groups the user belongs to

Standard CCM End Users, Standard CTI Enabled

BUT

Roles assigned to user

Standard CCM End Users

And when I check if user is allowed to use CTI, I get:

Cisco Computer Telephone Interface (CTI)

CTI All Devices

no access

But on CUCM I added this user to CTI enabled group.

Please help. What could be wrong?

[alaa.jack]

you should add this privilige from CUCM it self, allow control of all devices.

You should also check all the accociations of the user & phones to be controled (eg: user page associated phones & from the phone page : owner user , ..so on)

[Volodymyr Khrystenko]

I did is several times))) And I found the problem place. When I change IP address in CTI UC service on CUCM from CUPS server to CUCM itself address everything works)))

[alaa.jack]

Glad to hear that you have got it working

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