can not manage one of my cluster CM

[Heba Ghonamy]

Hi all

We have cluster CM (PUB-SUB) we have change the administrator password BUT we notice that some  IP Phone is registered on one server and other IP Phone is register on the other server AND when we try to change any phone information on the SUB we have this message

Access to the requested resource has been denied.

The attempted action was a violation of security protocols and will not be allowed. Please try another action.

please help

[Carlo Poggiarelli]

Hi Heba.

As in your previous post, I suggested to recover old admin password to solve your issue.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-60/108035-ccm6x-login-apup.html#erraccess.

HTH

Regards

Carlo

[Heba Ghonamy]

hi 

we have recovered our old password but it does not help we still facing the same issue

and we have tried the following too but it does not work

ome users are unable to access the CCMUser page, and this error appears:

Access to the requested resource has been denied.
You must restart the browser to login again.

Solution

In order to resolve this issue, complete these steps:

1. Reset the password of the users who are not able access the page.

2. Clear the cache memory.

3. Try to login again.

[mohamed helmy]

Hello,

Plus to the update from our expert Carlo. please check that you are modifying from the Pub node. also I found the same message before when multiple web pages from the same server is opened, and tried to update on one of them. so, make sure that you open only one page from Pub and try to do your modification.

HTH

Regards.

[Heba Ghonamy]

hi Mohamed, 

We have tried to open only one page but we still having the same error