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mohamed helmy
‎08-24-2018

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Member since ‎01-28-2013
130
Posts
70
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5
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Certifications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA

Re: CUCM 8.6 Scheduled backup failing but manual works finne

Created by in Collaboration Applications
08-18-2018
08-18-2018
Hello, Did you try backup using freeFTPd? It is a free application, or you may use Solarwinds if you...

Re: Extension Mobility PIN- AD Password

Created by in Collaboration Applications
08-18-2018
08-18-2018
Hello, EM always uses PIN number, no password from AD is allowed. If new implementation, you can set...

Re: disable uccx cluster HA

Created by in Contact Center
08-18-2018
08-18-2018
Hello Richard, DRS backup can be done without breaking the HA, unless you have restrictions on your ...

Ok, Managed it. It was from

Created by in Contact Center
09-28-2016
09-28-2016
Ok, Managed it. It was from the script editor. restarted it, and the error disappeared. Thanks a lot...

Hello Sasikumar,

Created by in Contact Center
09-27-2016
09-27-2016
Hello Sasikumar, Thanks for your answer. But when I did that steps, faced the error: <> Regards, Moh...

Assign Application ICM

Created by in Contact Center
09-27-2016
09-27-2016
Hello, Seems to be an easy question. In ICM 11.0 how to assign the script to a dialed number? Regard...

Hello Suchi,

Created by in IP Telephony and Phones
09-24-2016
09-24-2016
Hello Suchi, I had a similar situation where the customer did not want to do firmware upgrade with t...

Hello,

Created by in Contact Center
03-07-2016
03-07-2016
Hello, I didn't find any doc referring to the max number of reports to be schedules. but I believe y...

Hello Gritzen,

Created by in IP Telephony and Phones
02-23-2016
02-23-2016
Hello Gritzen, I will suggest to do DNA for this call, and check the flow of the call. many be any t...

Hello,

Created by in Contact Center
02-23-2016
02-23-2016
Hello, You can try "Abandon Calls Detail Report" Regards Mohamed Helmy

Agree with our expert Deepak,

Created by in Contact Center
02-23-2016
02-23-2016
Agree with our expert Deepak, check CSS for the CTI ports and the agents.

Hello,

Created by in IP Telephony and Phones
02-23-2016
02-23-2016
Hello, Is this a new setup? I suggest checking the CSS for the calling number and local 2 phone Rega...

It was long time ago. But

Created by in IP Telephony and Phones
11-21-2015
11-21-2015
It was long time ago. But just as a refernce the issue solved after disable H323 inspection on the f...

Hello,One more thing, are

Created by in IP Telephony and Phones
05-05-2015
05-05-2015
Hello,One more thing, are users use IP Phones or soft Phones? (CIPC, Jabber) ?Regards

Just in case if any one hits

Created by in Contact Center
05-05-2015
05-05-2015
Just in case if any one hits the same:we were hitting defect CSCup24364. We have performed workaroun...
Public Statistics
Date Registered ‎01-28-2013 01:46 AM
Date Last Visited ‎08-24-2018 02:02 AM
Total Messages Posted 130
Total Helpful Votes Received 70
Helpful Votes From