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- About mohamed helmy
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Member since
01-28-2013
130
Posts
49
Helpful
5
Solutions
08-18-2018
11:02 PM
Hello Richard,
DRS backup can be done without breaking the HA, unless you have restrictions on your network.
To achieve your requirement, Please check the below:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_UAF969F8_00_uccx-serviceability-admin-guide/UCCX_BK_UAF969F8_00_uccx-serviceability-admin-guide_chapter_0100.html
go to the part of "Reset replication between nodes" you can disable the CDS and HDS before your activity and enable it again after.
HTH
Regards
Mohamed Helmy
... View more
09-28-2016
03:56 AM
Ok, Managed it. It was from the script editor. restarted it, and the error disappeared.
Thanks a lot for your help
Regards
Mohamed Helmy.
... View more
09-27-2016
06:47 AM
Hello Sasikumar,
Thanks for your answer.
But when I did that steps, faced the error:
<<An error occurred while saving the call organization data, error attempting to connect to DbAgent>>
Regards,
Mohamed Helmy
... View more
09-27-2016
04:01 AM
Hello,
Seems to be an easy question.
In ICM 11.0 how to assign the script to a dialed number?
Regards
Mohamed Helmy
... View more
- Tags:
- icm
Labels:
09-24-2016
08:26 PM
Hello Suchi,
I had a similar situation where the customer did not want to do firmware upgrade with the CUCM upgrade.
Before Upgrade
switch all phones to DP where they are not registered with the Pub.
At CUCM go to Device> Device Setting> Device Default
locate your phone type SIP or SCCP
Copy the name for default firmware version which this type of phones use by default. Save if in notepad.
Do the upgrade for the Pub
After upgrade
go to the same path Device> Device Setting> Device Default
locate the new file name for the firmware used with your name. copy and save the file to a notepad.
change the new file name for your phones model to the one you saved before the upgrade.
switch the phone to the DP using the Pub, and the phones will reboot and won't do firmware upgrade.
do the upgrade to the remaining CUCM nodes.
change the phones' DP to their original ones before upgrade.
Now all your phones still with the old firmware. and your cluster got upgraded.
if you want to upgrade them, but not all at once to save your WAN bandwidth :
change the name at device default to the new one "you saved after the upgrade"
Restart the phones. one by one, 10 by 10 or the best way to you.
Phones will get the new firmware.
Regards.
Mohamed Helmy
... View more
03-07-2016
08:02 AM
Hello,
I didn't find any doc referring to the max number of reports to be schedules. but I believe you can configure many schedules.
And I believe if you changed the report used in a schedule, no need to change the schedule again, as the report name is the same.
Regards
... View more
02-23-2016
11:33 PM
Hello Gritzen,
I will suggest to do DNA for this call, and check the flow of the call.
many be any translation is applied.
Regards.
... View more
02-23-2016
11:22 PM
Hello,
You can try "Abandon Calls Detail Report"
Regards
Mohamed Helmy
... View more
02-23-2016
10:58 PM
Agree with our expert Deepak, check CSS for the CTI ports and the agents.
... View more
02-23-2016
10:55 PM
Hello,
Is this a new setup? I suggest checking the CSS for the calling number and local 2 phone
Regards.
Mohamed Helmy
... View more
11-21-2015
07:47 PM
It was long time ago. But just as a refernce the issue solved after disable H323 inspection on the firewall in between.
Regards.
... View more
05-05-2015
06:00 AM
Hello, One more thing, are users use IP Phones or soft Phones? (CIPC, Jabber) ? Regards
... View more
05-05-2015
04:11 AM
Just in case if any one hits the same: we were hitting defect CSCup24364. We have performed workaround for this issue: Go to SYSTEM > SERVICE PARAMETER Choose PUB (Server) > CISCO CALLMANAGER (Service) Click the ADVANCED button Under CLUSTERWIDE PARAMETERS (DEVICE - GENERAL): Update the “Unknown Caller ID” field to have some number in there Set “Unknown Caller ID Flag” to TRUE Update “Unknown Caller ID Text” to something (such as “Caller ID Unknown”) Regards
... View more
Created by
mohamed helmy
in IP Telephony and Phones
in IP Telephony and Phones
04-20-2015
03:24 AM
04-20-2015
03:24 AM
Thanks, this is great. solved my problem just for reference KSA (STC Lines) on 352 off 347 453 HZ Regards.
... View more
04-19-2015
11:02 AM
Hello, I believe you are hitting the known bug CSCup31962 cause of DNS configuration missed. you will need to create DNS records (forward and reverse to your UCCX server) and refer to TAC to fix that. Regards. Please rate helpful replies.
... View more
Created by
mohamed helmy
in Collaboration Applications
08-18-2018
08-18-2018
Hello, Did you try backup using freeFTPd? It is a free application, or
you may use Solarwinds if you...
Created by
mohamed helmy
in Collaboration Applications
08-18-2018
08-18-2018
Hello, EM always uses PIN number, no password from AD is allowed. If new
implementation, you can set...
08-18-2018
Hello Richard, DRS backup can be done without breaking the HA, unless
you have restrictions on your ...
09-28-2016
Ok, Managed it. It was from the script editor. restarted it, and the
error disappeared. Thanks a lot...
09-27-2016
Hello Sasikumar, Thanks for your answer. But when I did that steps,
faced the error: <> Regards, Moh...
09-27-2016
Hello, Seems to be an easy question. In ICM 11.0 how to assign the
script to a dialed number? Regard...
09-24-2016
Hello Suchi, I had a similar situation where the customer did not want
to do firmware upgrade with t...
03-07-2016
Hello, I didn't find any doc referring to the max number of reports to
be schedules. but I believe y...
02-23-2016
Hello Gritzen, I will suggest to do DNA for this call, and check the
flow of the call. many be any t...
02-23-2016
Hello, Is this a new setup? I suggest checking the CSS for the calling
number and local 2 phone Rega...
11-21-2015
It was long time ago. But just as a refernce the issue solved after
disable H323 inspection on the f...
Public Statistics
| Date Registered | 01-28-2013 01:46 AM |
| Date Last Visited | 08-24-2018 02:02 AM |
| Total Messages Posted | 130 |
| Total Helpful Votes Received | 49 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 10 | |
| 4 |
.jpg "Hall of Fame Master"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 12 |
