About mohamed helmy

mohamed helmy · 09-27-2016

Hello, Seems to be an easy question. In ICM 11.0 how to assign the script to a dialed number? Regards Mohamed Helmy

mohamed helmy · 02-27-2015

Hi,CUCM 10.5, MGCP VGW with E1sRequired to make a group of users to make external calls with the same external number. i.e. the shown Calling number at the second end will be the same, whomever the user made the call of this group. Regards.

mohamed helmy · 12-23-2014

Hi,UCCX 10.5 HA over LAN.As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes. Any Ideas? Regards.

mohamed helmy · 12-12-2014

Hi,System: CUCM 10.5 UCCX 10.0 MediaSense 10.5User: Cisco Windows Jabber 10.5, CIPC 8.5.4, Cisco IP PhoneI was following the guide to know how to allow MediaSense to record calls for uccx agents, I made that part for CM configuration, but I wonder ho...

mohamed helmy · 12-03-2014

Hi,Running UCCX 9.0.2 SU2 HA over WAN with CUCM 10.5.Calling the Triggers of the applications but sometimes it gives busy tone, and sometime works fine.All Cti Ports are registered at CUCM also the CTI Rote Point is registered at well.- DP for CTI Po...

mohamed helmy · 08-18-2018

Hello, Did you try backup using freeFTPd? It is a free application, or you may use Solarwinds if you have restriction in your network. HTH Regards Mohamed Helmy

mohamed helmy · 08-18-2018

Hello, EM always uses PIN number, no password from AD is allowed. If new implementation, you can set the PIN number "using BAT" as the Employee ID for example. And educate the users how to change their PIN later. HTH Regards Mohamed Helmy

mohamed helmy · 08-18-2018

Hello Richard, DRS backup can be done without breaking the HA, unless you have restrictions on your network. To achieve your requirement, Please check the below: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/...

mohamed helmy · 09-28-2016

Ok, Managed it. It was from the script editor. restarted it, and the error disappeared. Thanks a lot for your help Regards Mohamed Helmy.

mohamed helmy · 09-27-2016

Hello Sasikumar, Thanks for your answer. But when I did that steps, faced the error: <<An error occurred while saving the call organization data, error attempting to connect to DbAgent>> Regards, Mohamed Helmy

Member Since	‎01-28-2013 01:46 AM
Date Last Visited	‎08-24-2018 02:02 AM
Posts	130
Total Helpful Votes Received	70

User Statistics

User Activity

Assign Application ICM

Unified External Mask

UCCX 10.5 Real Time Report shows "Not Connected"

MediaSense 10.5 Enable IP Phones for Recording

UCCX Trigger gives Fast Busy

Re: CUCM 8.6 Scheduled backup failing but manual works finne

Re: Extension Mobility PIN- AD Password

Re: disable uccx cluster HA

Ok, Managed it. It was from

Hello Sasikumar,