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About mohamed helmy
08-24-2018
mohamed helmy
Beginner
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Member since
01-28-2013
130
Posts
49
Helpful
5
Solutions
Certifications
Latest Contributions by mohamed helmy
Latest Contributions by mohamed helmy
Discussions mohamed helmy has Participated In
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Re: CUCM 8.6 Scheduled backup failing but manual works finne
Created by
mohamed helmy
in
Collaboration Applications
08-18-2018
08-18-2018
Hello, Did you try backup using freeFTPd? It is a free application, or you may use Solarwinds if you...
Re: Extension Mobility PIN- AD Password
Created by
mohamed helmy
in
Collaboration Applications
08-18-2018
08-18-2018
Hello, EM always uses PIN number, no password from AD is allowed. If new implementation, you can set...
Re: disable uccx cluster HA
Created by
mohamed helmy
in
Contact Center
08-18-2018
08-18-2018
Hello Richard, DRS backup can be done without breaking the HA, unless you have restrictions on your ...
Ok, Managed it. It was from
Created by
mohamed helmy
in
Contact Center
09-28-2016
09-28-2016
Ok, Managed it. It was from the script editor. restarted it, and the error disappeared. Thanks a lot...
Hello Sasikumar,
Created by
mohamed helmy
in
Contact Center
09-27-2016
09-27-2016
Hello Sasikumar, Thanks for your answer. But when I did that steps, faced the error: <> Regards, Moh...
Assign Application ICM
Created by
mohamed helmy
in
Contact Center
09-27-2016
09-27-2016
Hello, Seems to be an easy question. In ICM 11.0 how to assign the script to a dialed number? Regard...
Hello Suchi,
Created by
mohamed helmy
in
IP Telephony and Phones
09-24-2016
09-24-2016
Hello Suchi, I had a similar situation where the customer did not want to do firmware upgrade with t...
Hello,
Created by
mohamed helmy
in
Contact Center
03-07-2016
03-07-2016
Hello, I didn't find any doc referring to the max number of reports to be schedules. but I believe y...
Hello Gritzen,
Created by
mohamed helmy
in
IP Telephony and Phones
02-23-2016
02-23-2016
Hello Gritzen, I will suggest to do DNA for this call, and check the flow of the call. many be any t...
Hello,
Created by
mohamed helmy
in
Contact Center
02-23-2016
02-23-2016
Hello, You can try "Abandon Calls Detail Report" Regards Mohamed Helmy
Agree with our expert Deepak,
Created by
mohamed helmy
in
Contact Center
02-23-2016
02-23-2016
Agree with our expert Deepak, check CSS for the CTI ports and the agents.
Hello,
Created by
mohamed helmy
in
IP Telephony and Phones
02-23-2016
02-23-2016
Hello, Is this a new setup? I suggest checking the CSS for the calling number and local 2 phone Rega...
It was long time ago. But
Created by
mohamed helmy
in
IP Telephony and Phones
11-21-2015
11-21-2015
It was long time ago. But just as a refernce the issue solved after disable H323 inspection on the f...
Hello,One more thing, are
Created by
mohamed helmy
in
IP Telephony and Phones
05-05-2015
05-05-2015
Hello,One more thing, are users use IP Phones or soft Phones? (CIPC, Jabber) ?Regards
Just in case if any one hits
Created by
mohamed helmy
in
Contact Center
05-05-2015
05-05-2015
Just in case if any one hits the same:we were hitting defect CSCup24364. We have performed workaroun...
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Public Statistics
Date Registered
01-28-2013
01:46 AM
Date Last Visited
08-24-2018
02:02 AM
Total Messages Posted
130
Total Helpful Votes Received
49
Helpful Votes Given To
User
Helpful Count
Reena Mundary
5
Chris Deren
5
Jaime Valencia
5
Carlo Poggiarelli
10
Martin Bradley
4
See all >
Helpful Votes From
User
Helpful Count
a.apinan12
5
Harmit Singh
5
Leonardo Tadeu
5
michellp
12
Eugen Bitca
4
See all >