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Can’t provision cap-7832-3pcc-mpp with RingCentral

NathanYoung54201
Level 1
Level 1

‎02-26-2021 05:49 AM

I have tried for hours and for multiple days now. I continuously enter the same SIP settings. I have tried multiple different versions of settings in the GUI yet I can still not get my phone to register and connect. When I check provisioning it looks like it is still trying to connect to a webex server, but in the status it still indicates it is running MPP firmware. 

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Geovani
Cisco Employee
Cisco Employee

‎02-26-2021 06:10 AM

Hi Nathan, 

I think we need a bit more information here. 
What is the firmware version running on the phone? 

Have you been provided with provisioning details by Ring Central? 

Was this phone registered before? Might be a good idea to factory reset it first. 

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