01-07-2011 09:49 PM - edited 03-16-2019 02:45 AM
I am having issues with FAX. I am able to send FAX but can't receive it. When I connect analog phone to FXS port I am able to receive call but when I connect fax machine to FXS port the it wont receive fax.
01-07-2011 09:51 PM
can anyone pls tell me what am missing in the config.. thanks
01-08-2011 02:23 AM
Hello,
i can't see any failure in your configuration. Do you hear any faxtone, if you call from outside to the fax maschine?
Please try to configure a second fax maschine and send a fax internal.
Kind regards,
Marcel Ammann
01-08-2011 08:57 AM
Hi Thanks for reply I can't here anything.. here is the debug voice ccapi inout output
FMC-UC520-VG#
FMC-UC520-VG#
FMC-UC520-VG#
002184: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=
----- ccCallInfo IE subfields -----
cisco-ani=
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=401
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-lastrdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=0
cisco-rdnsi=0
cisco-redirectreason=0 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0
002185: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/cc_api_call_setup_ind_common:
Interface=0x8794177C, Call Info(
Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=401(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
Incoming Dial-peer=2501, Progress Indication=ORIGINATING
FMC-UC520-VG# SIDE IS NON ISDN(3), Calling IE Present=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
002186: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/ccCheckClipClir:
In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
002187: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/ccCheckClipClir:
Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
002188: Jan 7 14:56:54.012 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
002189: Jan 7 14:56:54.016 ACST: :cc_get_feature_vsa malloc success
002190: Jan 7 14:56:54.016 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
002191: Jan 7 14:56:54.016 ACST: cc_get_feature_vsa count is 1
002192: Jan 7 14:56:54.016 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
002193: Jan 7 14:56:54.016 ACST: :FEATURE_VSA attributes are: feature_name:0,feature_time:2285774720,feature_id:436
002194: Jan 7 14:56:54.016 ACST: //436/30A097D0853B/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=401(TON=Unknown, NPI=Unknown))
002195: Jan 7 14:56:54.016 ACST: //436/30A097D0853B/CCAPI/cc_process_call_setup_ind:
Event=0x878EE878
002196: Jan 7 14:56:54.016 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 401
002197: Jan 7 14:56:54.020 ACST: //436/30A097D0853B/CCAPI/ccCallSetContext:
Context=0x85C34844
002198: Jan 7 14:56:54.020 ACST: //436/30A097D0853B/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 436 with tag 2501 to app "_ManagedAppProcess_Default"
002199: Jan 7 14:56:54.020 ACST: //436/30A097D0853B/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
002200: Jan 7 14:56:54.024 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 401
002201: Jan 7 14:56:54.024 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
002202: Jan 7 14:56:54.024 ACST: : updating existing feature vsa
002203: Jan 7 14:56:54.024 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
002204: Jan 7 14:56:54.024 ACST: feature call basic
002205: Jan 7 14:56:54.028 ACST: //436/30A097D0853B/CCAPI/ccCallDisconnect:
Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
002206: Jan 7 14:56:54.028 ACST: //436/30A097D0853B/CCAPI/ccCallDisconnect:
Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)
002207: Jan 7 14:56:54.028 ACST: //436/30A097D0853B/CCAPI/cc_api_get_transfer_info:
Transfer Number Is Null
002208: Jan 7 14:56:57.028 ACST: //436/30A097D0853B/CCAPI/cc_api_call_disconnect_done:
Disposition=0, Interface=0x8794177C, Tag=0x0, Call Id=436,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
002209: Jan 7 14:56:57.028 ACST: //436/30A097D0853B/CCAPI/cc_api_call_disconnect_done:
Call Disconnect Event Sent
002210: Jan 7 14:56:57.028 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
002211: Jan 7 14:56:57.028 ACST: :cc_free_feature_vsa freeing 883E2778
002212: Jan 7 14:56:57.028 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
002213: Jan 7 14:56:57.028 ACST: vsacount in free is 0
FMC-UC520-VG#
FMC-UC520-VG#
01-08-2011 09:27 AM
Hello,
you get Disconnect Cause =17. It means that the user / fax is busy.
Please send the config and debug voice dialpeer inout.
Regards,
Marcel
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