Can Unity Personal Communications Assistant be configureable and locked down on a user to user basis?

[chancalvin]

Is there a way to configure what an end user can and cannot do when in ciscoPCA? There are alot of options in there that i wouldnt want the average user to monkey around with.

thanks

[Nadeem Ahmed]

Hello Calvin,

this could be done through COS on unity connection administration page however would not fullfil complete requirement of yours. I searched on CSC and found couple of blogs pertaining to this requirement.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac050.html#wp1040314

https://supportforums.cisco.com/discussion/10902816/cisco-unity-connection-cisco-unity-assistant-show-parameters

Let me know if this help

Br,
Nadeem

[chancalvin]

Hello Nadeem,

So looks like my best option is to just not allow user PCA selfmangement.

The posts in the forum links were from 4 years ago with exactly the same dilemna im facing today.

Do i offload some of the admin to the users so that they can make certain changes on their own?

Or do open up a whole different can of hurt by allowing users to break different things?

Im suprised that Cisco hasnt addressed this in newer versions of Unity.

Seems like a legitimate concern for any company that has non technical end users.