Cannot answer/place call by picking up receiver and going offhook

[Derrick Coleman]

I have a few phones, all models 7962, that are not able to answer an incoming call or make an outgoing call by simply picking up the receiver.  If the users press the line softkey they CAN answer an incoming call or make an outgoing call.  Any ideas on where to start??                  

[Derrick Coleman]

BTW,  I have checked the spring in the receiver and the receiver is completely depressing the switch when put back in the cradle.

[Jaime Valencia]

I'd still think the problem is the hookswitch, change the phone and see if that clears the issue.

HTH

java

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www.cisco.com/go/pdihelpdesk

[Derrick Coleman]

We have actually changed the phone twice already.  Sorry, for not mentioning that.

[iptuser55]

i have seen this in older Firmware without wanting to quote TAC- maybe upgrade if it is "old"

[Carlo Poggiarelli]

Hi Derrick.

Which version of CUCM/CUCME are you running?

In case of CUCM, did apply a common phone profile?

Let me know.

Regards

Carlo

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[Jonathan Schulenberg]

Is Auto Line Select enabled on the phone? If not what happens if you enable it?

Please remember to rate helpful responses and identify helpful or correct answers.

[Tapan Dutt]

Interesting! How about a TAC case if none of the suggestions help.

Tapan