Cannot disable call forward on Cisco IP 7960

[Ada2]

Call forwarding was enabled on Cisco IP phone 7960, and cannot disable the function.  Have pressed softkey numerous times, waited for double-beep, but call forwarding remains enabled.  Please help

[Jaime Valencia]

Try to disable it from CUCM or CME, if you're an end user, you should be reaching out to your IT department for this.