Cannot get video to work on 9971

[hankej]

We just got in a couple of 9971's with the camera's.  I'm trying to get them to work no to avail.  We are running CUCM 7.1.3.32900-4, which I believe supports the 9971's as I was able to configure and register the phones.  The load on the phone is sip9971.9.0.3

When I was doing some research on getting the camera to work, I see that I should have the Cisco Camera* option under the Product Specific Configuration Layout.  Well I don't have that at all.  If I go into the System > Enterprise Phone Configuration, I do see it in there and do have it enabled.  When I change that setting from Disabled to Enabled, do I have to restart any services? Because I haven't.

Any information/suggestions you can provide are greatly appreciated.

Thanks

Joe

[Jaime Valencia]

Probably hitting this:

CSCtf17163            Bug Details

Add videoCapabilities & ciscoCamera for 9971 and 9951  Phones

Symptom: Cannot enable video capability or ciscocamera  for 9971 and 9951 phones Conditions: Config item  missing from phone config page Workaround: Install a  device pack that has these changes.

Fixed-In http://tools.cisco.com/Support/BugToolKit/images/Field%20Definitions.html
7.1(4.98000.159)
7.1(4.99061.2)
7.1(4.98000.164)
7.1(4.98000.169)
7.1(3.33024.1)
7.1(5.10000.12)                                                          

Try installing the latest devpack for your version

HTH

java

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