CAR CDR Analysis and Reporting

[p.horwood]

I am running CUCM 7.1.2a

On trying to run certain CAR reports namely any device reports/ Route plan - Route Pattern reports

I get the error

Error Code	Error Description
10011	System Error. Contact System Administrator.

All other reports seem to work.I also see that other people have had this problem on other versions of  CUCM. Any ideas anyone

[lusandi]

Hello,

I hope this can help you.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml#problem1

If you need something else please let me know.

[Rob Huffman]

Hi Luis,

Nice find here (+5 points for this good work)

Cheers!

Rob

[p.horwood]

I'll give it a try today. As Rob says a great spot

Paul Horwood

[p.horwood]

Sadly I tried all 4 solutions and none of them worked

Paul Horwood

[Rob Huffman]

Hey Paul,

It looks like this bug

CSCsz46571 Bug Details	Bug #16 of 72 | < Previous | Next >

CDR: PDF Route Pattern utilization report fails with 10011 System Error
Symptom: Unable to generate PDF reports for Device Reports -> Route Plan -> Route Pattern/Hunt Pilot Utilization. The following error message is displayed: "10011  System Error. Contact System Administrator." Workaround: Instead of generating a PDF report, generate a CSV report	Status Fixed              Severity         3 - moderate Last Modified In Last Year         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 7.0(2)                    Fixed-In 7.1(2.39000.38) 7.0(2.21017.1) 7.1(2.21001.1) 7.1(3.10000.11)

Hope this helps!

Rob

[lusandi]

Hello,

I would like to confirm whit you if you can create the csv files?

or you just can not create the reports?

I will be waiting for the information.

Thanks,

[p.horwood]

Luis,

User Reports, System Reports and searching the CDR all work and that includes csv and pdf. My problem is I cannot get the Device reports to work namely Route List/Group Route Pattern Utilization

Paul

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