Cause codes in call manager

[Syed]

Dear All,

I have a query related to cause codes in call manager.

Below is the call flow.

IP phone (Extn: 76009) >>>CUCM>>>shared line (Helpdesk Num: 29000). So, this is basically a LAN call.

As per the CDR records I see the following cause codes.

Calling Number: 76009

Called Number: 29000

OrigCause_Value: 1

destCause_Value: 0

datetimeConnect: Null

datetimeDisconnect: 9:57

duration: 0

Note: There is no problem, but I would like to understand what do the above codes mean in call manager? because I prepare a report and have to put in comments that why this particular call was not connected.

Thanks in advance

Regards,

Mujaheer

[Jitender Bhandari]

Hi Syed,

see below for details

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdradmin/cdrfdes.html

origCause_value	0 to 129	For calls that are cleared by the originating party, this field reflects the reason for clearance. Cisco Unified Communications Manager currently uses the Q.850 codes and some Cisco Unified Communications Manager defined codes. The "Call Termination Cause Codes" section on page 6-2 lists them. For calls that are cleared by the terminating party, this field specifies zero. In addition to the standard values that are described in Q.850, when a call is split by a feature (transfer/conference), the CDR terminates, and this field gets set to 393216. This represents a proprietary value for this field. Default - 0
destCause_value	0 to 129	For calls that the destination party cleared, this field reflects the reason for the clearance. The "Call Termination Cause Codes" section on page 6-2 lists the valid values per Q.850. For calls that the originating party clears, this field stays zero. In addition to the standard values that are described in Q.850, when a call gets split by a feature (transfer/conference), the CDR terminates, and this field gets set to 393216. This represents a proprietary value for this field. Default - 0. If the destination cannot be reached, this field stays 0.
dateTimeConnect	0, Integer	This field identifies the date and time that the call connects. The time gets stored as UTC. If the call is never answered, this value shows zero. Default - 0. If the call is never connected, this field stays 0.

HTH

JB

[Jitender Bhandari]

Hi Syed,

see below for details

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_5_1/cdrdef/cdradmin/cdrfdes.html

origCause_value	0 to 129	For calls that are cleared by the originating party, this field reflects the reason for clearance. Cisco Unified Communications Manager currently uses the Q.850 codes and some Cisco Unified Communications Manager defined codes. The "Call Termination Cause Codes" section on page 6-2 lists them. For calls that are cleared by the terminating party, this field specifies zero. In addition to the standard values that are described in Q.850, when a call is split by a feature (transfer/conference), the CDR terminates, and this field gets set to 393216. This represents a proprietary value for this field. Default - 0
destCause_value	0 to 129	For calls that the destination party cleared, this field reflects the reason for the clearance. The "Call Termination Cause Codes" section on page 6-2 lists the valid values per Q.850. For calls that the originating party clears, this field stays zero. In addition to the standard values that are described in Q.850, when a call gets split by a feature (transfer/conference), the CDR terminates, and this field gets set to 393216. This represents a proprietary value for this field. Default - 0. If the destination cannot be reached, this field stays 0.
dateTimeConnect	0, Integer	This field identifies the date and time that the call connects. The time gets stored as UTC. If the call is never answered, this value shows zero. Default - 0. If the call is never connected, this field stays 0.

HTH

JB