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Cause of Call timer start before call is answered

DiDataITAAS
Level 1
Level 1

‎08-15-2016 08:18 AM - edited ‎03-17-2019 07:50 AM

We have a scenario here, call manager is connected to SIP trunk.

When a PSTN call is placed from a registered call manager extension, call connect timer starts before the remote party could answer the call.

This does not happen for local extension to extension calls.

What could be probable causes for this behaviour ?

Thanks,

1 person had this problem
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Mohammed al Baqari
Level 11
Level 11

‎08-15-2016 10:27 AM

From CUCM can you share RTMT Real-Time Trace Tree for a call to see what is causing it.

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