cBarge Softkey disappeared from phone

[michaelriginio]

Not sure when this happened, but I just heard about it.  Config below

ephone-template  10

softkeys remote-in-use  CBarge Newcall

softkeys hold  Resume Newcall

softkeys idle  Redial Newcall Cfwdall Pickup Dnd

softkeys alerting  Endcall

softkeys connected  Hold Endcall Trnsfer Confrn Select Join

ephone  2

privacy off

device-security-mode none

mac-address EC44.761E.6043

ephone-template 10

after-hours exempt

paging-dn 22

type 7975

no missed-calls

button  1:2 2m3 3:23

ephone 3

privacy off

device-security-mode none

mac-address 44E4.D945.959B

ephone-template 10

paging-dn 22

type 7965 addon 1 7916-24

keep-conference

button  1:3 2m2 3:24

Any ideas?

[Rob Huffman]

Hi Michael,

Two things to check

1. CBarge is only supported with octo-lines

2.can you please try removing "Monitor" mode as I'm not sure it's supported with cBarge;

ephone  2

privacy off

device-security-mode none

mac-address EC44.761E.6043

ephone-template 10

after-hours exempt

paging-dn 22

type 7975

no missed-calls

button  1:2 2:3 3:23

ephone 3

privacy off

device-security-mode none

mac-address 44E4.D945.959B

ephone-template 10

paging-dn 22

type 7965 addon 1 7916-24

keep-conference

button  1:3 2:2 3:24

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebarge.html

Cheers!

Rob