09-09-2011 12:07 PM - edited 03-16-2019 06:55 AM
Hi guys,
we have an MCS-7825-I3 with CUCM 7.0.2 that has started rebooting a couple of times a day the last few days.
I can,t find anything wrong with it in the logfiles and syslog...
could it be a hardware issue?
Solved! Go to Solution.
09-29-2011 09:31 AM
i'm glad the issue is resolve!!
09-09-2011 12:33 PM
hello,
you might need to check the below bug
MCS 7816-I4 and 782x-I4 READONLY file system
thanks,
Vipul Jindal
09-09-2011 01:41 PM
The documents state the affected server are 78xx-I4 versions... mine is an I3 version... does this effect the 7825-I3 version as well?
09-09-2011 01:47 PM
whats the output for
show hardware
show status
thanks,
Vipul Jindal
09-10-2011 12:59 PM
admin:show hardware
HW Platform : 7825I3
Processors : 1
Type : Intel(R) Core(TM)2 Duo CPU E6400 @ 2.13GHz
CPU Speed : 2130
Memory : 2048 MBytes
Object ID : 1.3.6.1.4.1.9.1.746
OS Version : UCOS 4.0.0.0-9
Serial Number : KQRFNXL
RAID Version :
RAID Firmware Version: 1.18.83.00
RAID BIOS Version: 6.0e.00.00
BIOS Information :
Vendor: IBM
Version: IBM BIOS Version 1.38-[G9E138AUS-1.38]-
Release Date: 01/07/2008
RAID Details :
LSI Logic IR Configuration Utility 2.00.15
Background command progress status for controller 0...
IR Volume 1
Volume ID : 5
Current operation : None
Volume status : Enabled
Volume state : Optimal
Physical disk I/Os : Not quiesced
admin:show status
Host Name : rbbh-cucm-pub
Date : Sat Sep 10, 2011 20:19:56
Time Zone : Central European Time (Europe/Sarajevo)
Locale : en_US.UTF-8
Product Ver : 7.0.2.20000-5
Platform Ver : 2.0.0.1-1
Uptime:
20:19:57 up 2:50, 1 user, load average: 0.04, 0.08, 0.09
CPU Idle: 99.00% System: 01.00% User: 00.00%
IOWAIT: 00.00% IRQ: 00.00% Soft: 00.00% Intr/sec: 995.10
Memory Total: 2073780K
Free: 26832K
Used: 2046948K
Cached: 869296K
Shared: 0K
Buffers: 67484K
Total Free Used
Disk/active 27474844K 15830252K 11365464K (42%)
Disk/inactive 27474876K 26001344K 77888K (1%)
Disk/logging 95602984K 70077044K 20669496K (23%)
The system restarts a few times and then gets booted to the BIOS. It even reboots in BIOS sometimes. Then it works fine for 8 - 10 hours and crashes again.
09-13-2011 12:39 PM
hello,
can you please try running the recovery disk and does the scan check manually to check if we get any errors.
thanks,
Vipul jindal
09-29-2011 08:16 AM
Hi Vipul.
It ended up being a HW issue... we ran an RMA and got a new server from Cisco.
Thanks for the help.
09-29-2011 09:31 AM
i'm glad the issue is resolve!!
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