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- About Kenan Muharemagic
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Member since
06-12-2007
81
Posts
5
Helpful
0
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Created by
Kenan Muharemagic
in Contact Center
in Contact Center
03-29-2018
12:28 AM
03-29-2018
12:28 AM
Hi Omar,
Thanks for the feedback.
I was able to get the information I needed by digging through the tables and store procedures.
Built the report as customer requested so all is good.
Kenan
... View more
03-21-2018
07:21 AM
Hi all,
I have Cisco WIM 11.1 deployed with UCCE 10.0.
I am trying to build some custom reports for Cisco WIM chat offers.
Does anyone have a database schema for this version?
Regards,
Kenan
... View more
- Tags:
- wim
Labels:
Created by
Kenan Muharemagic
in Contact Center
in Contact Center
09-09-2017
11:10 AM
09-09-2017
11:10 AM
I have a question about the active records (callStatus 2)... What happens to active records if I overwrite the contact list on a running campaign? The cosed records are done and finished, the pending records are deleted but what happens to the active records? Are they dialed? Where is there callResult recorded if the account is no longer in the dialinglist? This is not clear from any document I read on the subject. Kenan
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Labels:
05-16-2017
04:54 AM
Edit: The xlate per-session has nothing to do with it. I have downgraded to 9.6.3-1 as the recommended version.
The issue keeps coming up and going away.
May 16 2017 13:34:23: %ASA-6-106100: access-list VLAN4_IA permitted tcp ZA_IA/192.168.4.44(64534) -> ZA_VD/192.168.5.81(4118) hit-cnt 1 first hit [0x5c75551f, 0xc527b822] May 16 2017 13:34:23: %ASA-6-106100: access-list VLAN4_IA permitted tcp ZA_IA/192.168.4.44(64536) -> ZA_VD/192.168.5.87(4118) hit-cnt 1 first hit [0x5c75551f, 0xc527b822] May 16 2017 13:34:23: %ASA-6-106100: access-list VLAN4_IA permitted tcp ZA_IA/192.168.4.44(64537) -> ZA_VD/192.168.5.86(4118) hit-cnt 1 first hit [0x5c75551f, 0xc527b822] May 16 2017 13:34:23: %ASA-6-106100: access-list VLAN5_VD denied tcp ZA_VD/192.168.5.81(4118) -> ZA_IA/192.168.4.44(64534) hit-cnt 1 first hit [0x20264fcc, 0x9a0090d9] May 16 2017 13:34:23: %ASA-6-106100: access-list VLAN5_VD denied tcp ZA_VD/192.168.5.87(4118) -> ZA_IA/192.168.4.44(64536) hit-cnt 1 first hit [0x20264fcc, 0x9a0090d9] May 16 2017 13:34:23: %ASA-6-106100: access-list VLAN5_VD denied tcp ZA_VD/192.168.5.86(4118) -> ZA_IA/192.168.4.44(64537) hit-cnt 1 first hit [0x20264fcc, 0x9a0090d9]
As you can see, ACL VLAN4_IA permits the connection however ACL VLAN5_VD drops the return traffic.
I managed to get one of the connections, I was not fast enough to catch all of them.
TCP ZA_VD 192.168.5.81:4118 ZA_IA 192.168.4.44:64885, idle 0:00:00, bytes 180, flags UOX
... View more
Created by
Kenan Muharemagic
in Firewalls
in Firewalls
04-20-2017
06:16 AM
04-20-2017
06:16 AM
Hi guys,
I have a weird situation with the Cisco ASA 9.7...
Below is a sample scenarion
Inside -> INSIDE_ACL_IN -> ASA - > Outside
Outside -> OUTSIDE_ACL_IN -> ASA -> Inside
I allow DNS queries from Inside to Outside to a DNS server (UDP/53)
access-list INSIDE_ACL_IN extended permit udp 10.0.0.0 255.255.255.0 host 10.10.10.10 eq 53 log
...
access-list OUTSIDE_ACL_IN extended deny ip any any log
The logs show that the ASA permit the DNS request from the client to the server by ACL INSIDE_ACL_IN, however the OUTSIDE_ACL_IN denies the DNS response... It's as if the ASA has no state in the DB...
I do have a FirePOWER module active... Has anything changed regarding the inspection algorithm on the ASA in 9.7?
Should I specify an ACL to allow all responses? Does the info at this post still apply: https://learningnetwork.cisco.com/thread/71026
Regards,
K
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Labels:
01-08-2015
05:53 AM
Hi Chintan, Thank you for the info, it has been a great help. I am in the process of configuring this... I have configured MR PG Translation Routes pretty much in the same way as i have it for IVR... Am I correct in assuming that I must edit TransferToIVR script to use the MR PG Translation Routes insted of IVR PG Trans Routes... I havent seen any info in the guides about this... can you maybe point me to a document where this is explained... or will it have to be a trial and error thing untill I get it working? Regards, Kenan
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01-07-2015
02:47 AM
Hi Chintan, Since we were on an SCCP dialler before this I am using the old DN-s that were used for this purpose with the SCCP dialler. Yes these DN-s are associated with the CM PG. I havent found much info about this in the OO Guide. I will associate the DN-s with the MR PG today and test it out. Thanks for the info. Regards, Kenan
... View more
01-07-2015
01:19 AM
Hi, No, that option is disabled. We are using a CUBE with the SIP dialler and CPA has to be disabled. However I do not with to send Answering Machines to the IVR but live calls when the dialler connects to more customers then there are available agents. Regards, Kenan
... View more
Created by
Kenan Muharemagic
in Contact Center
in Contact Center
12-26-2014
05:09 AM
12-26-2014
05:09 AM
Hello, I am trying to reinstall CAD base services on one server in a replicated system. A few days ago the HDDs died on one of the servers so I had to reinstall the server from scratch. I installed CAD base services 7.5 on the server, then applied the 7.6(2) patch. After that I ran PostInstall and tried to set up LDAP directory replication but failed. I get this in the PostInstall0001.log INFO LC0000 Connected to Calabrio LDAP server on <172.21.196.233> This is the primary and working server INFO LM0013 Getting IOR from Ldap ERROR PI3064 StartSync failed. ERROR PI3065 StartSync failed. IP = <IP>, API Name = <LDAPMonSvr_i:SetUniqeKey>, Error Code = <21> ERROR PI3001 Error = <Error in replicating Directory Services> I thought this might be caused by the fact that the working server was still thinking it had a peer. So I cleared replication on sideA and let it run as a standalone server. Then I tried setting replication again as I would on a clean install per CAD install guide, I still get the same error. The CAD error code dictionary has a lot to say about this error... bellow is an excerpt from the dictionary... Text: StartSync failed. IP = <%ls>, API Name = <%ls>, Error Code = <%d>. Type: Error Add’l Info: Operation failed. Action: None. Has anyone ran into similar issues that can maybe shed some more light on this? Regards, Kenan
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Labels:
12-26-2014
04:53 AM
Hi guys, just to post back. I have sorted the issue by migrating to a SIP dialler. It turns out that the SCCP dialler is basically unusable in an enterprise environment. The only 2 connections to the PSTN with CPA supported are T1 CAS or FXO. Anyway, thanks for the help. Regards, Kenan
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11-13-2014
01:25 AM
Hi, I am still battling this issue, however I confirmed that no dialer initiated calls are working, not just callback... Calls from IP phones work fine, calls from dialer fail... CUCM Call traces... wihout rel1xx require 100rel 2014/11/13 09:53:35.955|CC|SETUP|55473467|55473468|8322|0062130152|0062130152 2014/11/13 09:53:35.957|CC|OFFERED|55473467|55473468|8322|0062130152|0062130152|SEPDA005000F022|RBBH.SIP.2901 2014/11/13 09:53:35.957|SIPT|55473468|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,14,930.80^172.21.196.203^SEPDA005000F022|72832|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|INVITE 2014/11/13 09:53:35.968|SIPT|55473468|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|56249|3,100,10,1.77^172.21.196.138^*|72833|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|100 Trying 2014/11/13 09:53:38.555|SIPT|55473468|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|56249|3,100,10,1.78^172.21.196.138^*|72834|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|183 Session Progress 2014/11/13 09:53:46.569|SIPT|55473468|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|56249|3,100,10,1.79^172.21.196.138^*|72835|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|200 OK 2014/11/13 09:53:46.575|SIPT|55473468|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,10,1.79^172.21.196.138^*|72836|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|ACK 2014/11/13 09:53:46.575|SIPT|55473468|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,10,1.79^172.21.196.138^*|72837|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|BYE 2014/11/13 09:53:46.582|SIPT|55473468|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|56249|3,100,10,1.80^172.21.196.138^*|72838|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|BYE 2014/11/13 09:53:46.583|SIPT|55473468|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,10,1.80^172.21.196.138^*|72840|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|200 OK 2014/11/13 09:53:46.583|SIPT|55473468|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|56249|3,100,10,1.81^172.21.196.138^*|72839|8bf3d700-4641718f-8db4-d1c415ac@172.21.196.209|200 OK 2014/11/13 09:53:46.583|CC|RELEASE|55473467|55473468|47 with rel1xx require 100rel 2014/11/13 10:20:50.545|CC|SETUP|55473473|55473474|8326|0062130152|0062130152 2014/11/13 10:20:50.547|CC|OFFERED|55473473|55473474|8326|0062130152|0062130152|SEPDA005000F026|RBBH.SIP.2901 2014/11/13 10:20:50.549|SIPT|55473474|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,14,911.134^172.21.196.203^SEPDA005000F026|72850|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|INVITE 2014/11/13 10:20:50.559|SIPT|55473474|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|64015|3,100,10,1.87^172.21.196.138^*|72851|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|100 Trying 2014/11/13 10:20:53.361|SIPT|55473474|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|64015|3,100,10,1.88^172.21.196.138^*|72852|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|183 Session Progress 2014/11/13 10:20:53.387|SIPT|55473474|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,10,1.88^172.21.196.138^*|72853|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|CANCEL 2014/11/13 10:20:53.391|SIPT|55473474|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|64015|3,100,10,1.89^172.21.196.138^*|72854|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|200 OK 2014/11/13 10:20:53.393|CC|RELEASE|55473473|55473474|47 2014/11/13 10:20:53.401|SIPT|55473474|UDP|IN|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|64015|3,100,10,1.90^172.21.196.138^*|72855|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|487 Request Cancelled 2014/11/13 10:20:53.401|SIPT|55473474|UDP|OUT|172.21.196.209|5060|RBBH.SIP.2901|172.21.196.138|5060|3,100,10,1.90^172.21.196.138^*|72856|5a7d0a80-464177f2-8db6-d1c415ac@172.21.196.209|ACK
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11-11-2014
06:57 AM
Hi, I tried calling a local CUCM DN for a callback but the call fails... I get a ring then a disconnect, same as with public numbers. I uploaded the relevant voice gw config but considering that calls fail to local CUCM numbers i doubt the voice gw has anything to do with it. Will look into it further. Kenan
... View more
11-10-2014
11:36 AM
Hi G, I had the same question... budget restrains during upgrade from 7.5. Will move to SIP dialer in the future. Will try local DN tomorrow. Thanks.
... View more
11-10-2014
09:58 AM
Hi guys. AN update to this case if anyone runs into the same problem. TAC confirmed we were hitting a bug. The only other customer that hit this bug upgraded to 10.5 and resolved the issue. Since the upgrade is not an option in our case we needed a workaround and I found one... :) To be able to save any changes on the System Parameters page I had to turn on debugging in IE, make the changes and save while debugging the script step by step. I confirmed this behaviour multiple times and works the same every time. Thanks for the tips.
... View more
09-26-2014
05:48 AM
This is a new system, not fully deployed yet. I haven't tried to change anything on that page untill today. There is no firewall between my machine and the ivr server.
... View more
03-29-2018
Hi Omar, Thanks for the feedback. I was able to get the information I
needed by digging through the ...
03-21-2018
Hi all, I have Cisco WIM 11.1 deployed with UCCE 10.0. I am trying to
build some custom reports for ...
09-09-2017
I have a question about the active records (callStatus 2)... What
happens to active records if I ove...
05-16-2017
Edit: The xlate per-session has nothing to do with it. I have downgraded
to 9.6.3-1 as the recommend...
04-20-2017
Hi guys, I have a weird situation with the Cisco ASA 9.7... Below is a
sample scenarion Inside -> IN...
01-08-2015
Hi Chintan, Thank you for the info, it has been a great help. I am in
the process of configuring thi...
01-07-2015
Hi Chintan,Since we were on an SCCP dialler before this I am using the
old DN-s that were used for t...
01-07-2015
Hi, No, that option is disabled. We are using a CUBE with the SIP
dialler and CPA has to be disabled...
12-26-2014
Hello, I am trying to reinstall CAD base services on one server in a
replicated system. A few days a...
12-26-2014
Hi guys, just to post back. I have sorted the issue by migrating to a
SIP dialler. It turns out that...
11-13-2014
Hi, I am still battling this issue, however I confirmed that no dialer
initiated calls are working, ...
11-11-2014
Hi,I tried calling a local CUCM DN for a callback but the call fails...
I get a ring then a disconne...
11-10-2014
Hi G, I had the same question... budget restrains during upgrade from
7.5. Will move to SIP dialer i...
11-10-2014
Hi guys. AN update to this case if anyone runs into the same problem.
TAC confirmed we were hitting ...
Public Statistics
| Date Registered | 06-12-2007 05:10 AM |
| Date Last Visited | 06-28-2019 12:02 AM |
| Total Messages Posted | 81 |
| Total Helpful Votes Received | 5 |
