02-27-2011 03:22 AM - edited 03-16-2019 03:40 AM
Hi,
I have a requirement to route an inbound call, based upon the CLI of the caller. This is easy to acheive using the answer address within the incoming dial-peer.
The hard part is that I need the call first answered by a receptionist and when the receptionist transfers the call to a number (could be hunt group pilot or some other virtual DN) the call is then routed to the correct real pilot by the CLI of the call.
This works fine when CCME is in Blind transfer more, but when Attended transfers are enabled globally the functional blind transfer made by the receptionist is actually a new call followed by an update/transfer.
Is there a way to define a softkey that forces a transfer in Blind transfer mode, or is there a way for the receptionist's CLI to be set to the incoming CLI of the calling party ?
thanks
Adam
02-28-2011 01:38 AM
Hello Adam,
From what I undertstand is that you want to disable attended transfer for secretary phone/extension and leave attended transfer for rest of the office?
you can do this using
R2(config-ephone)#ephone-dn 1
R2(config-ephone-dn)#transfer-mode ?
blind Perform blind call transfers (without consultation) using single
phone line
consult Perform call transfers with consultation using second phone line if
available
http://www.cisco.com/en/US/docs/ios/12_2/12_2z/12_2zj/cme30cr/icr30nz.html#wpmkr1011621
please let us know if this is what you are looking for?
Thanks
Victor.-
02-28-2011 06:34 AM
Hi Victor, Yes but No.
That would do it, but the receptionist shouldn't be restricted by only being able to make blind tranfers.
The receptionist should be able to blind transfer the call, or attend.
There's no way to know prior to the call being answered by the receptionist which way it's going to go.
Adam
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide