04-05-2012 01:33 PM - edited 03-16-2019 10:30 AM
Hello Everyone,
is there anything in CME that would allow for a user to log onto a web page and see how many calls are on hold, how long they have been on hold, active calls, length of active calls etc? I know some of this is call center type functionality but was wondering if it could be accomplished in CME.
Thanks in advance! All replies rated.
Solved! Go to Solution.
04-05-2012 01:40 PM
04-05-2012 01:40 PM
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