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CCME Call Monitoring

angel-moon
Level 3
Level 3

Hello Everyone,

is there anything in CME that would allow for a user to log onto a web page and see how many calls are on hold, how long they have been on hold, active calls, length of active calls etc?  I know some of this is call center type functionality but was wondering if it could be accomplished in CME.

Thanks in advance!  All replies rated.

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