CDR Error 10021: There are no matching records - Cisco 11.5

[LPSHelpdesk]

Hey Guys

Just trying to get CDR Search by Phone going however when ever i try run that report i get error 10021
We have both a subscriber and publisher server.

Any tips of where i should be looking to resolve this? I have seen some older threads

https://supportforums.cisco.com/discussion/11268786/cdr-reporting-code-error-10021

how ever when ever i check in CM administration under system>service perameters> i dont have a have an option for CDR

Any idea?

Cheers

[Manish Gogna]

Looks like you don't have the complete config in place for CDR, first please complete it as per the following doc

https://supportforums.cisco.com/document/53056/understanding-cdr-call-detail-records#Configuration

Then specific to the above error you can follow the instructions from the following troubleshooting guides if the issue persists

https://supportforums.cisco.com/document/55821/troubleshooting-cdr

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-50/100465-cdr-cmr-error.html#Problem2

HTH

Manish

[LPSHelpdesk]

Thank you so much, i will double check over everything!