CDR Genaration Problem

[s-adhikary]

I am having problem with CDR,When i am clicking on CDR error option and show report it is showing data is available up to a particular date with an error ID 30025 , and error is coming with code number 10021 description "There is no matching data" while trying to search CDR by user extension ....

[Rob Huffman]

Hi Subhasis,

This document describes why this might happen and how to resolve this issue;

Data is Absent in Reports Created by the CAR Tool

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Hope this helps!

Rob