CDR Manual purge is not working

[haouaswajih]

Dear networkers,

We have CUCM 6.0.1.2000-3 installed at the customer site.

When trying to purge manually the CDR database, we have the following message : "Reload

proccess is running.Please wait till the Reload Process is over". (see attached screen shot)

We are not able to manually purge the Database.

Please help.

thanks in advance.

[hadbou]

To solve this issue change the manual purge status. The Manual_Purge_Status was set to 1. Changed it using: run sql update car:tbl_system_preferences set param_value='0' where param_name='MANUAL_PURGE_STATUS'

Restart:

- CDR Repository Manager

- CAR Scheduler

- CAR Web Service