Hello,
I am aware that in CME (unlike in CUCM) the non-primary line can also be set to Call-forward if the CFwdAll soft-key is enabled in the "seized" state i.e. the user can simply press button 6 to put it in the seized state, then press the "CFwdAll" soft-key and enter the number to be forwarded to.
The problem is that a customer with a 7962G on CME with 6 buttons programmed is accidentally getting one of her non-primary lines (2-6) call-forwarded. I have verified that the "CFwdAll" soft-key is NOT enabled in the seized state but randomly she gets a message on her phone "6: Forwarded to xxxx" etc. and when I check the CLI, sure enough the ephone-dn has the "call-forward all xxxx" set. As she does not have the soft-key enabled she is not able to "remove" the forwarding either unless we remove it from the CLI. The only other way I can think of to do this is through the CME GUI user page but she does not have access to this either. Is there any other way that this - "setting CFwdAll on the non-primary lines" can be achieved so I know how to prevent it?
