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[opnineopnine]

Hello,

I have my cucm in a latin america place, but the issue I have is some phones when they dial a wrong number they get the announcement "Your call can not be completed as dial" and i have other phones in the same site same configuration but the announcement is in Spanish.

I checked all the configs and they are the same, where can change it to have all Spanish.?

Thanks 

[Venkatesh Perumal]

Since you said other phones do hear a Spanish prompt with the same configuration,  means the Spanish Locale file is already installed.
now pls check in the problematic phone's configuration page, the 'User Locale' and 'Network Locale' should have the Spanish Locale file selected.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-71/113395-cucm-locale-nl-00.html

-Venkatesh

[Marcelo Morais]

Hi,
 beyond what Venkatesh already said ... double check if the not working Phones (phones that the announcement are not in Spanish) are registered in a Subscriber that you didn't install the 'Spanish locale'.

Hope this helps.