Changing order of Services under CUCM 8.X

[LalitArora89]

Hello

I got  a strange request from one of our client!

where end users/customer want to see service menu in  there prefrence orders.

such as once they  press service  Button on Phone they should see first

1) Extension Mobility

2) Directory services

in my  case customer has 4 directory in  service for total 4 cluster including his/her home cluster!

Can we change the ordering of service Menu?

Regards

Lalit Arora

Sr.Consultant

Orange

[Manish Gogna]

Hi Lalit,

This is not possible natively in CUCM. However, you can use custom scripts or several third party tool available to accomplish this. You can search online for 3rd party solutions to this.

Manish

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[Ayodeji Okanlawon]

You can indeed change the priority of services from the CLI . Example demonstrated below.

First of all you need to run SQL query to find what the PKID and priority of each service is

++++This query reveals the PKID for the ip phone services and their priority order++++++++

admin:run sql select name, priority, urltemplate, pkid from telecasterservice
name                priority urltemplate                                                                 pkid
=================== ======== =========================================================================== ====================================
Received Calls      2        Application:Cisco/ReceivedCalls                                             0061bdd2-26c0-46a4-98a3-48a6878edf53
Intercom Calls      4        Application:Cisco/IntercomCalls                                             27f92f3c-11ed-45f3-8400-fe06431c0bfc
Personal Directory  5        Application:Cisco/PersonalDirectory                                         4a9d384a-5beb-4449-b176-cea0e8c4307c
Corporate Directory 6        Application:Cisco/CorporateDirectory                                        7eca2cf1-0c8d-4df4-a807-124b18fe89a4
Placed Calls        3        Application:Cisco/PlacedCalls                                               a0eed443-c705-4232-86d4-957295dd339c
Login / Logout      50       http://10.100.60.11:8080/emapp/EMAppServlet?device=#DEVICENAME#&EMCC=#EMCC# a2857eca-7f16-29e0-24f1-f1c1758ef3c2
Voicemail           1        Application:Cisco/Voicemail                                                 ca69f2e4-d088-47f8-acb2-ceea6722272e
Missed Calls        1        Application:Cisco/MissedCalls                                               d0059763-cdcc-4be7-a2a8-bbd4aac73f63

You can then use the sql update command to change the priorities

admin:run sql update telecasterservice set priority=5 where name='Corporate Directory'

or do it using the PKID

 run sql update telecasterservice set priority=1 where pkid='d0059763-cdcc-4be7-a2a8-bbd4aac73f63'
run sql update telecasterservice set priority=2 where pkid='0061bdd2-26c0-46a4-98a3-48a6878edf53'
run sql update telecasterservice set priority=3 where pkid='a0eed443-c705-4232-86d4-957295dd339c'
run sql update telecasterservice set priority=5 where pkid='4a9d384a-5beb-4449-b176-cea0e8c4307c'
run sql update telecasterservice set priority=6 where pkid='47eca2cf1-0c8d-4df4-a807-124b18fe89a4'

[LalitArora89]

Hello Ayodeji

Appreciate your  inputs

if I am not wrong, lowest the number in priority  will define high priority and top order in listing!!

if i am going to  change in production environment will there be in  any  impact on users or on cluster?

Regards

Lalit Arora

Sr.Consultant

Orange

[Ayodeji Okanlawon]

Yes that is correct. For your own peace of mind, I would do this in a lab first and then test difference things. But I can confirm that this has been tested before although on a difference cucm version. So you should do this in a lab first and ensure it works as you want it to.

[LalitArora89]

do we have  any  Ciso Documentation  for same ?

[Manish Gogna]

Check this

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117556-config-disableaccess-00.html#anc2

Manish

[Manish Gogna]

Hi Ayodeji,

Thanks for this info. Yes, just verified that this will work in cucm 8.x and higher versions.  The higher the Priority (the lower its numerical value) the closer to the head of the list is the service
listed. Services with the same priority are listed in alphabetical order (utf-8 order that is).

Manish