Checking messages in a mailbox

[mramirez-t]

We're running UCM 10.5.  There's a shared mailbox that no one uses but apparently for whatever reason my boss says there's a message in it that I dont know who from.  I can go into Unity and check the extension and change the PIN but dont know how to actually check that mailbox.  I'm not near my physical phone today because WFH but have access to Jabber.  There's also someone else that is actually in the office who can use a physical phone.

What's the easiest way to check messages in that mailbox?  

[Mohammed al Baqari]

Create a dummy user with dummy pin and use the same extension as the
primary user. Then login to the dummy user in jabber.

Other option if you use smtp relay for voice mails is to point this user to
your email and resync the voicemail box

[Andrew West]

Assuming you run Inbox you can just set the web int password to something you know and login with the alias and password you just set via unity connection pub\inbox

Unity Tools also has at least 1 tool that allows you to get access to messages this way assuming you have it already sort of configured.