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CIPC2.1.3.0 over VPN to CIPC2.1.3.0 over VPN -no audio

monkeyboy66
Level 1
Level 1

Using

CIPC 2.1.3.0

VPN 5.0.02.0090

2821 Router

CIPC is working fine in all scenarios (e.g. CIPC over VPN to 7941) except:

CIPC over VPN to another CIPC over VPN call is connected but there is no audio in either direction.

Anybody have any ideas?

Thanks

1 Accepted Solution

Accepted Solutions

a.baird
Level 1
Level 1

Hi Sean.

This is probably not a Telephony issue at all, this is most likely a VPN problem. Your VPN device may not currently be allowing ip packets to flow between the two remote endpoints. I use a VPN 3005 concentrator and I had to explicitly allow this ability in my VPN configuration before any of my VPN endpoints could make any sort of direct connection between each other.

-Adam

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4 Replies 4

a.baird
Level 1
Level 1

Hi Sean.

This is probably not a Telephony issue at all, this is most likely a VPN problem. Your VPN device may not currently be allowing ip packets to flow between the two remote endpoints. I use a VPN 3005 concentrator and I had to explicitly allow this ability in my VPN configuration before any of my VPN endpoints could make any sort of direct connection between each other.

-Adam

Hi Adam,

Ok, thanks, I'll take a look at that angle.

Sean

Hello Again Adam,

Thanks, that resolved the issue

Sean

Where, specifically, did you configure this on the concentrator?