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Cisco 6800/7800/8800 MPP phones - BLF “Preset 1” doesn’t work when applied via XML

ryanswj95
Level 1
Level 1

Hi there!

I have noticed that I can’t apply BLF Custom LED Type 1 via XML configuration when provisioning these phones. I believe this may be a bug.

The relevant configuration line is

<Custom_LED_Type ua=“na”>Preset 1</Custom_LED_Type>

When this is put into the configuration, the custom LED type does not apply. However, the phone’s web UI says it is applied.

To get this to work, I have to set the custom LED type back to Default, and then Preset 1 again manually in the web UI.

Anyone has any ideas?

Thanks!

7 Replies 7

Geovani
Cisco Employee
Cisco Employee

Hi there, 

What is the firmware being used? 

 

Thanks 

Geovani

Hi Geovani,

I am using the latest firmware which at the time of posting is 11.3.3.

I see 11.3.4 was released yesterday. Let me see if this resolves my issue.

Thanks,
Ryan

Hi Geovani,

I just updated to MPP version 11.3.4 on my 8851 and the issue still persists.

Cheers, Ryan

Geovani
Cisco Employee
Cisco Employee

Hi Ryan, this does sound like a bug. 

Applying the config via the config file should work regardless. 

Are you able to open a TAC case to investigate it? 

 

Thanks 

Geovani 

Hi Geovani,

Unfortunately I do not have an active support contract. Is there another way I can get TAC to look at this?

Thanks, Ryan

Hi Ryan,

Let me run a few tests in the lab and see what I can do. It this turns out to be a bug I can file a bug with engineering. 

I'll keep you posted. 

Geovani 

Hi Ryan, 

I'm not able to reproduce this issue. 

I'm using sip88xx.11-3-2MPP0001-609.loads. 

When setting the custom LED parameter via XML, it works every time. 

How many template files do you have? Can you please check if you have any configuration overlaps? 

This is what I'm using as a test: 

<?xml version="1.0" encoding="UTF-8"?>
<device xsi:type="axl:XIPPhone" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<flat-profile>
<Custom_LED_Type ua="na">Preset 1</Custom_LED_Type>
</flat-profile>
</device>

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