Cisco 7821 Phone call history will show out users FAC code

[john_lee]

Hi,

I face an issues on new purchase 7821 IP Phone, where users dial PSTN call with FAC code, when the call completed end and I go to call history to retrieve back this call number, I able to saw back my call number plus the FAC code show on call history. Do you have any idea why this can happen? Currently my CUCM is running in version 8.5.1.10000-26 and device package version I patch in is cmterm-devicepack8.5.1.17127-1.cop.sgn, should I upgrade my CUCM to 8.5(1) SU6 and this issues can solved? For other model 7912, 7940, 7942 and 7962 does not have this issues.

Thanks,

 John

[Aman Soi]

Seems to be a bug.

FAC-CMC enhancement

CSCti37644

Description

Symptom:
Added SIP Line support for FAC and CMC to provide:
Status Line update to indicate FAC or CMC
New digitcodereq REFER indicates whether or not to hide the code and
also the dialed digits.

Known Affected Releases:

(2)

8.0

8.5(1.14900.5)

Known Fixed Releases:

(4)

8.6(0.96000.93)

8.6(0.96000.40)

8.6(0.99981.1)

8.6(1.10000.43)

IF someone has more clarity, please advise.

regds,

aman 

[john_lee]

Hi Aman Soi,

Thanks. I will schedule a downtime to upgrade it.