10-13-2014 10:54 AM - edited 03-17-2019 12:31 AM
Hello all
we have a CUCM cluster on 10.5.1 and deployed a few hunderd 7841s. the firmware on the phone is sip78xx.10-1-1-9
when users go to the corporate directory the get "XML 4 parse error" in order to fix temporary fix the problem we have to reset the phone however after a few hours or days the problem comes back. we have an LDAP integration as well
any suggestions ?
Solved! Go to Solution.
10-21-2014 10:20 AM
Hi Cristobal,
Just open a TAC case and request the firmware version 10.2.1.12ES1.
10-14-2014 05:33 AM
Same problem here with CUCM 9.1.2 cluster, same firmware and 7861 Phones. But not all phones are affected at one time.
Would be nice to have a solution for that.
Regards
Juergen
10-14-2014 04:34 PM
hello Juergen
take alook at this bug. this is what we're hitting:
10-14-2014 11:25 PM
Thanks for the information.
We plan to upgrade the phones to 10.2(1.12) tomorrow because of some other bugs. But unfortunately this one is not fixed in that version. :-(
Regards
Juergen
10-21-2014 10:17 AM
we've been testing this firmware for the past week sip78xx.10-2-1-12ES1
it seems to be working just fine. no more XML Parse errors
TAC has to publish this firmware to you though
10-21-2014 10:20 AM
Hi Cristobal,
Just open a TAC case and request the firmware version 10.2.1.12ES1.
11-20-2014 09:54 AM
Cisco released cmterm-78xx.10-2-1-12SR1-4.cop.sgn on November 12th and it appears to contain this fix.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide