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hello everyone
could you confirm whether or not Cisco Unity connection version 11.5 supports a speech view integration with Office 365?
if so could you point me in the right direction?
thanks
hello
I have an issue when the call is in queue and is getting transfered to an agent(call consult transfer). while the agent is on the reserved state the caller hears "
thank you for calling, all of our representatives are currently taking other ca...
Hello all we have a CUCM cluster on 10.5.1 and deployed a few hunderd 7841s. the firmware on the phone is sip78xx.10-1-1-9when users go to the corporate directory the get "XML 4 parse error" in order to fix temporary fix the problem we have to rese...
hello allI'm designing a E164 dial plan for Brazil. our provider is Embratel. I think I have nail down all the outbound dialing, I installed the Brazil Dial plan, however I have questions on the inbound, how do I properly globalize inbound calling nu...
helloI am about to deploy 2 SX20 units for point to point video callsThe customer has a concern about multicast and the limitation that the Nexus has in regards to multicastI'm new to the SX20s and i haven't found a lot of information on how heavily ...
hello
the pQueueWait prompt is a pre-recorded professional recording that states the following:
"please remain on the line and the call will be answered by the next available representative"
while doing a reactive debug, I see that the prompt is get...
hello cderen
I understand that. currently we don't have any MOH audio source under user/network on the CTI Ports, we are not using any hold step in the Queue. We don't know just yet why the system prompt is being played, because is not referenced ...
hello James,I was wondering if you could share your route patterns for Moscow, I need to spin up a site in Moscow and I'm not familiar with the dial plan at all thanks Cristobal
