ā03-25-2017 04:53 AM - edited ā03-17-2019 09:54 AM
Hello team,
I noticed my cisco 7937 Conference IP phones cannot call numbers in translation pattern and hunt pilot. Example: 86 is translated to 4000. I simulated using a 7945 IP phone with the same extention number, CSS, device pool and partition, it worked on the 7945 but never worked on the 7937 conference phones, all of them.
What could be the problem because it affects only all the 7937 conference phones on my network.
Regards
Ope
ā03-25-2017 10:17 AM
Have you already reviewed the CSS on the device and made sure it can reach what you want?
ā03-25-2017 11:35 AM
Yes I did. such that I used the same CSS and extension details on a 7945 phone and it worked perfectly, only on the 7937 conference phones that it doesn't work.
Regards
ā03-25-2017 01:26 PM
If the phone and the hunt list are not registered to the same server, try registering them to the same server and give it a try, you might have SDL problems.
Also check for replication issues.
ā03-25-2017 03:06 PM
I will try that out on Monday morning and give you feedback. thanks a million
Regards
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