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Cisco 7960 upgrade to SIP issues

Hi All,

I have been trying to upgrade Cisco 7960G phone from SCCP to SIP for some time now without luck.

First of all, I cannot find an "unlock phone" option on my 7960G phone so I can't erase the existing configuration.

There is no password set up. When I go to Settings, there are only 6 sections - last one is Security Config. CTL is not installed

I reboot SCCP phone, keep # pressed, go through 12345.... sequence, choose No.

The phone is not picking up new firmware from TFTP/CME

SIP P0S3-8-12-00

SCCP P0030801SR02- currently installed on the phone

Do I need to do a staged upgrade to this version of SIP?

Ping works between CME and IP phone.

Hope that somebody an help !

My lab set-up:

CME: version 8.1

192.168.100.254 VLAN 100

acts as TFTP/DHCP server

PoE Switch 3560

acts as router/gateway

192.168.100.253 VLAN 100

192.168.10.253 VLAN 10

Voice VLAN 10

192.168.10.0/24

Switch show run

Current configuration : 1622 bytes
!
version 12.2
no service pad
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
!
hostname SW-3560
!
!
ip subnet-zero
ip routing
!
!
spanning-tree mode pvst
no spanning-tree optimize bpdu transmission
spanning-tree extend system-id
!
!
!
!
interface FastEthernet0/1
switchport access vlan 100

descr CME RTR
!
interface FastEthernet0/2
!
interface FastEthernet0/3
!
interface FastEthernet0/4
switchport access vlan 100
switchport mode access
!
interface FastEthernet0/5
switchport access vlan 100
!
interface FastEthernet0/6
!
interface FastEthernet0/7
!
interface FastEthernet0/8
switchport access vlan 100
!
interface FastEthernet0/9
!
interface FastEthernet0/10
!
interface FastEthernet0/11
!
interface FastEthernet0/12
!
interface FastEthernet0/13
switchport voice vlan 10
spanning-tree portfast

descr phone-1-sccp
!
interface FastEthernet0/14
switchport voice vlan 10
shutdown
spanning-tree portfast
!
interface FastEthernet0/15
!
interface FastEthernet0/16
!
interface FastEthernet0/17
!
interface FastEthernet0/18
!
interface FastEthernet0/19
!
interface FastEthernet0/20
!
interface FastEthernet0/21
!
interface FastEthernet0/22
!
interface FastEthernet0/23
!
interface FastEthernet0/24
!
interface GigabitEthernet0/1
!
interface GigabitEthernet0/2
!
interface Vlan1
no ip address
!
interface Vlan10
ip address 192.168.10.253 255.255.255.0
ip helper-address 192.168.100.254
!
interface Vlan100
ip address 192.168.100.253 255.255.255.0
!
ip classless
ip http server
!

CME Router "show run"



Current configuration : 1966 bytes
!
! Last configuration change at 11:20:08 E Sat Sep 24 2016
!
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname RTR-VOICE2
!
boot-start-marker
boot-end-marker
!
!
! card type command needed for slot/vwic-slot 0/2
!
no aaa new-model
!
clock timezone E 0 0
!
dot11 syslog
ip source-route
!
!
ip cef
!
ip dhcp excluded-address 192.168.10.250 192.168.10.254
!
ip dhcp pool VOIP-POOL
   network 192.168.10.0 255.255.255.0
   option 150 ip 192.168.100.254
   default-router 192.168.10.253
!
!
no ip domain lookup
no ipv6 cef
!
multilink bundle-name authenticated
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to sip
 sip
  registrar server expires max 600 min 60
!
!
voice register global
 mode cme
 source-address 192.168.100.254 port 5060
 max-dn 20
 max-pool 2
 load 7960-7940 P0S3-8-12-00
 tftp-path flash:
 create profile sync 0001596893951857
!
voice register dn  1
 number 2001
!
voice register pool  1
 id mac 0021.5502.9014
 type 7960
 number 1 dn 1
 description problemPhone
 codec g711ulaw
!
!
!
!
voice-card 0
!
crypto pki token default removal timeout 0
!
!
!
!
license udi pid CISCO2811 sn FCZ15047EUR
license accept end user agreement
!
redundancy
!
!
interface FastEthernet0/0
 ip address 192.168.100.254 255.255.255.0
 duplex auto
 speed auto
!
interface FastEthernet0/1
 no ip address
 shutdown
 duplex auto
 speed auto
!
ip forward-protocol nd
no ip http server
no ip http secure-server
!
!
ip route 192.168.10.0 255.255.255.0 192.168.100.253
!
logging esm config
!

!
tftp-server flash:P0S3-8-12-00.loads
tftp-server flash:P0S3-8-12-00.sbn
!
control-plane
!

!
gatekeeper
 shutdown
!
!
line con 0
 exec-timeout 0 0
 logging synchronous
line aux 0
line vty 0 4
 login
 transport input all
!
scheduler allocate 20000 1000
ntp master
ntp server 192.168.100.254
end

CME show voice register tftp-bind

RTR-VOICE2#show voice register tftp-bind
tftp-server syncinfo.xml url flash:/syncinfo.xml
tftp-server SIPDefault.cnf url flash:/SIPDefault.cnf
tftp-server softkeyDefault_kpml.xml url flash:/softkeyDefault_kpml.xml
tftp-server softkeyDefault.xml url flash:/softkeyDefault.xml
tftp-server SIP002155029014.cnf url flash:/SIP002155029014.cnf

3 Replies 3

Aseem Anand
Cisco Employee
Cisco Employee

Hi,

To unlock the phone you need to press the settings button and then press **#.

Aseem

Hi Aseem,

Nothing happened. I tried that already!

I managed to sort it yesterday by configuring CUCM VM and the phone has picked up correct firmware almost instantly.

Thanks for your help

Aseem Anand
Cisco Employee
Cisco Employee

Hi,

You may refer to the link below:

http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/5455-handset-to-sip.html#sccptosip2

Aseem