Cisco 7965 completely locked. (**# does not help)

[pilot715]

All menu settings completely locked, **# does not help.

Help!

[Abhay Singh Reyal]

Can you kindly explain the issue here ? Need to know which step the phone is stuck at ? Is it not booting up or is registered with CUCM and not responding. Kindly share the screenshot if possible. 

Regards

Abhay

[pilot715]

The phone is all right. But I can not make changes to the device menu. Except first point "User Preferences"

[Abhay Singh Reyal]

Can you log in to CUCM and see if settings access for the phone is locked or not ? If it is locked, kindly make the changes from the phone page and do a reset.

Regards
Abhay

[pilot715]

I do not have CUCM, I'm aftermarket user.
All settings i made via the tftp server.