Cisco 7970 with Firmware: SCCP70.9-4-2SR2-2S and a 7914 Sidecar

[Jason.Lowery]

Hello Cisco Community,  

Using the new firmware (SCCP70.9-4-2SR2-2S) on a 7970 phone with 7914 sidecar.

Two lines programmed main and one on the sidecar.

If the user is on the phone using the Main number then answers a call on the sidecar then returns to the main line.

The Softkey template fails and they do not get the call state for the lines. (no transfer / conference etc)

Has anyone else seen this issue?

If I downgrade the phone firmware it works great.

Thanks for any help,

-=Jason=-

[Rob Huffman · Accepted solution]

Hi Jason,

I'm guessing this issue is related to this 9-4-2SR2 bug;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777

softkey template not updating from offhook to connected status

CSCva72381

Symptom:
softkey template not updating from offhook to connected status

Conditions:
2 lines on the phone and "Always Use Prime Line" parameter in On

Workaround:
change to default or off "Always Use Prime Line" parameter on the phone configuration or downgrade the firmware version to 9.4(2)SR1

[Jason.Lowery]

Hello Rob,

Thanks for the quick response. I am going to mark this one as Correct answer because Cisco has updated its bug id and added an engineering special (9.4(2)ES24) release.. not ready for download yet.  and not resolved.

I guess I need to follow the EOL emails.

Status:
End of Support EOL Details
Replacement: Unified IP Phone 7975G 

End-of-Sale Date:
01-AUG-2008 Details 

End-of-Support Date:
02-AUG-2013 Details 

Have a great day,

-Jason