Cisco 8841 not recored with Speechlog recording server

[ahmed_ellboudy]

Dear All ,

My customer is replacing the call center IP phones from 7961 SCCP to 8841 SIP , after he changed two agents the recording server Speechlog  application , any suggestion? Is it due to change the phone protocol ? .

Thanks ,

Ahmed Ellboudy ,CCIE 30079

[hauchinango]

On the 8841, try to change the "Advertise G.722 and iSAC Codecs" do disabled and see if that works.

[license_fgce]

Have same problem. Before 8841 was 7841.

We use QM as recording server.

I tried change the "Advertise G.722 and iSAC Codecs" -- not helped.

If you resolved this problem, please advice.

Best Regards,

Aleksey.