Cisco 8841 phone showing "circle with line through it" in top-right corner

[edguidry]

Has any one seen this before?

image attached

[Deepak Mehta · Accepted solution]

Hi Ed,

This looks to me DND sign ,which displays in new 11.0 version of firmware if it is enabled.thanks

[edguidry]

Turns out the user's Extension Mobility profile had DND enabled.  Oddly because the profile does not have DND softkey or button configured.  I have no idea why this happened.  Thanks!!!

[Deepak Rawat · Accepted solution]

User Interface Enhancements

Users can now see the Do Not Disturb(DND) icon displayed in the top line of the phone screen when DND is enabled. Users may also notice a larger displayed font size and an improved line label display.

The administrator does not need to enable these improvements. These features are supported on the following phones:

    Cisco IP Phone 8811

    Cisco IP Phone 8841

    Cisco IP Phone 8845

    Cisco IP Phone 8851

    Cisco IP Phone 8851NR

    Cisco IP Phone 8861

    Cisco IP Phone 8865

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/11-0-1/releasenotes/p881_b_cisco-ip-phone-8800-series.html#CUIP_TP_FE62450E_00

Regards

Deepak

[edguidry]

Thanks you guys.  I confirmed that the user does not have DND softkey or button.  And in CM, the DND box is not checked for the phone.    I will do some tests with it soon and report back.