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Cisco 8851-3PCC cannot power on CP-BEKEM

henry
Level 1
Level 1

Our customer have Cisco switch 2960X-48FPD-L, they have buy Cisco CP-8851-3PCC-K9 and CP-BEKEM. They want use Cisco CP-8851-3PCC-K9 and CP-BEKEM on Asterisk IP PBX environment

 

When our customer connected Cisco CP-8851-3PCC-K9 to 2960X-48FPD-L, it can power on Cisco CP-8851-3PCC-K9.

They have a problem when connect Cisco CP-8851-3PCC-K9 and 1 CP-BEKEM to Cisco switch 2960X-48FPD-L. The problem are on Cisco CP-8851-3PCC-K9 display has message "The phone cannot power this accessories" (CP-BEKEM cannot power on)

 

What cause Cisco CP-8851-3PCC-K9 cannot power on CP-BEKEM and how to solve it?

 

Thanks 

3 Replies 3

freeness
Level 1
Level 1

Did you ever get this fixed?  I have the same issue.

Likely the switch cannot provide sufficient power on the port to power both the phone and the expansion module. What power rating does the switch have?



Response Signature


I figured it out.  In the 3PCC GUI, the USB was turned off.  It's got a
weird set up.  It says Disable USB and that's Yes by default, so you
have to change it to no.  Thanks!